Date: 2009-12-02 11:41 pm (UTC)
From: [identity profile] belvol.livejournal.com
CRM, конечно, красиво. Но в банке все далеко не так - привлеченцы, "ноги в руки" и идите и ищите клиента. Какой там CRM-маркетинг, кросс-сейлы и прочее... Увы, но если бы маркетинговые инструменты работали, было бы гораздо больше эффекта.
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